The part of your brain that’s to blame is the angular gyrus, which uses all your gathered knowledge to fill in unclear, nonsensical phrases with predictable words. This happens when we fail to hear words or phrases clearly and our brain jumps in to help us by putting together words or phrases from our vocabulary that sound most like those not-so-clear words or phrases. There’s a word for this grammatical phenomenon – oronyms. If you mix up the words of your favorite songs, you’re not alone. It’s also used by emergency services, and in commercial air travel and the private jet charter industry to maintain clear communication in civilian life. The NATO phonetic alphabet is the most widely recognised international system used by the military to avoid miscommunicating similar-sounding letters, helping to save lives and achieve greater operational efficiency. The NATO Phonetic Alphabet is a set of words that stand for alphabetical letters to avoid misunderstandings that can result from difficult-to-spell words, different pronunciations or poor line communication. Wet, damp (ACMI), dry and hybrid lease contracts for airlinesġ0 February 2022 A Look at the History of the NATO Phonetic Alphabetīeing able to make yourself understood when communicating orally is vitally important in potentially life-threatening situations, for example, giving a search-and-rescue helicopter the position of a downed pilot. Providing aircraft charter solutions for orchestras Pharmaceutical specific charter solutions adapted for sensitive goods Working together with travel agents and tour operators Tailored aircraft charters for film & media productionĪrranging charters for sporting events, organisations & athletes Personnel and cargo solutions for the industry Providing aircraft charters for the music industries Individual or large charter programmes for governments Supporting freight forwarders with their logistical requirements Time sensitive and secure aircraft charters in emergenciesĪssisting event organisers with their logistics requirements OK, your reference number is BCEG that’s B for Bravo, C for Charlie, E for Echo and G for Golf.Aircraft leasing and cargo charter solutionsĬharter for key personnel or time-sensitive cargoĪssisting travel departments around the world Using the phonetic alphabet you would say: When you are trying to confirm the spelling of a name, place or word – rather than just saying the sound of the letters which can often be confusing, using a Phonetic Alphabet you also provide an internationally recognised word for EACH single letter you are trying to communicate.įor example, if you are talking to a customer and need to provide the reference number BCEG all those letters can sound quite similar. In short, the phonetic alphabet makes conversing with a customer a whole lot more professional when trying to spell out words using an internationally recognised list of words for the purpose of avoiding any confusion. Of course, there is also lots of other jargon, acronyms and abbreviations used in call centres like GOS, AHT, ATT and more – make sure you check out our Call Centre & CX Glossary where we explain the meaning behind over 160 common terms used in a call centre or customer experience environment. It’s used across the world so the Phonetic Alphabet used in Australia is also the same one used in any other English speaking country. Technically known as the NATO Phonetic Alphabet, it’s the universally recognised “A for Alpha, B for Bravo, C for Charlie” alphabet also known as the military alphabet, ICAO alphabet, spelling alphabet, call centre alphabet, police phonetic alphabet or “that thing where you use the names to spell the words”. Sure, there is some amazing technology, training methodologies and processes that will help you develop an award-winning customer experience but sometimes it’s the things that don’t cost a cent that is the most important! What is a Phonetic Alphabet? Phonetic Alphabet – how to avoid confusion and sound more professionalĪ Phonetic Alphabet is a great way to improve professionalism, avoid confusion, improve data accuracy and even make your call centre more efficient whether you are in Australia or on the other side of the world.
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